Shipping & Returns
Everything you need to know about how your order gets to you and what happens if something isn't right.
Every order is made to order at Sara’s bench and ships tracked and insured, in the U.S. and worldwide.
Shipping
Processing Time
Every Pacific Jewel piece is made to order. Standard processing is 2–3 weeks from the date of purchase. Custom Fine pieces (engagement rings, wedding bands, bespoke designs) typically take 4–6 weeks depending on complexity. Sara will give you an estimated timeline during your consultation.
Domestic Shipping (US)
Free standard shipping on orders of $35.00 or more. Orders under $35.00 ship for a flat $5.95. All domestic orders ship via USPS Priority Mail with tracking and insurance included at no extra cost.
International Shipping
We ship worldwide. International shipping is $45, and free on orders of $500.00 or more. Every international parcel is tracked and insured door to door. Import duties and taxes are set by your country and collected on delivery. UK shop orders ship direct on orders of $200 or more, and UK import VAT and any duty are collected by the carrier on delivery. Custom pieces ship to the UK directly.
Insurance
Every order — domestic and international — ships with full insurance coverage. Fine jewelry orders (engagement rings, wedding bands, custom pieces over $1,000) ship via FedEx with signature required and full declared value coverage.
Local Pickup
San Clemente locals can pick up in person at Sara's studio (106 W Mariposa Unit B, San Clemente, CA 92672) by appointment. By appointment only for consultations and workshops. Select "Local Pickup" at checkout.
Returns — All Sales Final
Every Pacific Jewel piece is made to order for you, so all sales are final: we don't accept returns or exchanges, and we don't issue refunds. What we do instead is make it right.
Made-to-Order Pieces (Pacific Jewel)
Because every piece is handcrafted to your size and specifications, made-to-order pieces are final sale. If the fit isn't right or something isn't what you expected, reach out within 14 days of delivery and Sara will make it right with a complimentary resize or remake.
Custom Fine Pieces (Pacific Jewel Fine)
Custom engagement rings, wedding bands, and bespoke fine jewelry are fully custom and final sale. Sara works closely with every client through the design process — revisions, renderings, and approvals — to ensure the finished piece is exactly what you envisioned. If there is a manufacturing defect or the piece doesn't match the approved design, Sara will correct it at no charge.
Resizing
First resize within 60 days of purchase is complimentary for all Pacific Jewel orders. Additional resizes or resizes after 60 days are priced on the Repairs & Services page. Custom Fine pieces include one complimentary resize within 90 days.
Damaged or Defective Items
If your piece arrives damaged or has a manufacturing defect, contact us within 7 days of delivery with photos. Sara will repair or replace the piece at no charge, including return shipping.
If you're in the UK or the EU, nothing in this policy affects your statutory rights.
Warranty & Care
Lifetime Craftsmanship Warranty
Every Pacific Jewel and Pacific Jewel Fine piece comes with a lifetime warranty against manufacturing defects. If a prong fails, a solder joint breaks, or a setting loosens under normal wear, Sara will repair it free of charge. This does not cover damage from impact, loss, theft, or normal wear and tear (scratches, patina, etc.).
Complimentary Cleaning
Bring any Pacific Jewel piece to the studio for a complimentary professional cleaning, anytime. No appointment needed for quick cleanings. Sara inspects your piece while cleaning to catch any wear issues early.
Gold Vermeil Maintenance
Gold vermeil naturally wears over time. When your piece needs a refresh, Sara offers a gold re-dipping service (see Repairs & Services). This restores the piece to like-new condition.
Questions about your order? Sara responds to every inquiry personally.
A marquise in a yellow gold bypass setting, made by Sara. 
A matched pair of violet trillions, made by Sara. 
Men's signet ring with flush-set stones. Rendered by Sara · CAD rendering