Privacy Policy

Introduction

Pacific Jewel ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at pacificjewel.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing and using Pacific Jewel, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

Information We Collect

How We Use Your Information

We use the information we collect to:

• Process your orders and payments
• Send order confirmations, shipping updates, and receipts
• Provide customer service and respond to inquiries
• Customize your experience and personalize content
• Analyze Site usage and improve our products and services
• Conduct marketing and promotional activities (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations and enforce our agreements
• Send marketing emails and newsletters (unsubscribe anytime)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on the Site and hold certain information. You can instruct your browser to refuse all cookies or alert you when cookies are being sent. However, if you disable cookies, some features of the Site may be unavailable.

Payment Processing

All payment information is processed securely through Stripe. We do not store full credit card numbers on our servers. Stripe handles all credit card processing according to PCI DSS compliance standards. Your payment information is encrypted and protected.

Email Communications

We may send you transactional emails (order confirmations, shipping updates) and marketing emails (promotions, new collections, tips). You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email or contacting us directly. Transactional emails are necessary for order processing and cannot be unsubscribed from.

Third-Party Services

Our Site uses third-party service providers who may collect or receive information about you. These include:

• Stripe — Payment processing and fraud detection
• Shippo — Shipping label generation and logistics
• Google Analytics, Meta Pixel, Google Ads — Analytics and advertising
• Supabase — Database and authentication services

We do not sell or share your personal information with third parties for their marketing purposes without your explicit consent. However, these service providers may use your information to improve their services.

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights under the CCPA:

• The right to know what personal information is collected, used, and shared
• The right to delete personal information (with certain exceptions)
• The right to opt-out of the "sale" of personal information
• The right to non-discrimination for exercising your CCPA rights

To exercise any of these rights, please contact us at sara@pacificjewel.com. We will respond to your request within 45 days.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including fulfilling orders, providing customer service, and complying with legal obligations. After your account is closed, we may retain certain information for record-keeping, fraud prevention, or as required by law.

Children's Privacy

Pacific Jewel does not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information immediately. If you believe a child has provided us with information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this policy. Your continued use of the Site following the posting of revised Privacy Policy means that you accept and agree to the changes.

Contact Us

If you have questions about this Privacy Policy, please contact us: