Frequently Asked Questions

Made to order pieces typically take 2–3 weeks for production followed by 3–5 business days for shipping. All shipments are fully insured, and you'll receive tracking information as soon as your order ships. For shipping rates and the free-shipping threshold, See Policies.

Yes — anywhere in the world, tracked and insured. Shop orders ship from California; custom pieces are delivered insured to your door.

All sales are final. Every piece is made to order for you, so we don't accept returns or exchanges or issue refunds. If the fit isn't right, reach out within 14 days of delivery and Sara will resize or remake it at no charge. If a piece arrives damaged or has a defect, contact us within 7 days with photos and Sara will repair or replace it. Custom fine jewelry is final sale too, and Sara corrects anything that doesn't match the design you approved. See Policies

The most accurate way is to visit a local jeweler who can measure you professionally. You can also order a ring sizer online — it's affordable and arrives quickly. If you're between sizes, go up half a size. Sara is always happy to help you figure out your size during a consultation — just reach out.

Yes! Sterling silver and gold rings can be resized up or down 1–2 sizes. Just contact us and we'll take care of it for you. Resizing is a straightforward process that our jeweler can handle.

Vermeil requires:

• Sterling silver base
• At least 2.5 microns of gold thickness

Regular plating can be as thin as 0.5 microns on any base metal.

Vermeil lasts significantly longer because of the thicker gold layer and sterling silver base. It's a true quality upgrade.

Every piece is quoted individually after your consultation. The price depends on your design, your stone and your metal, and Sara gives you a clear quote before anything is made.

Typically 6–8 weeks from design approval to delivery. This timeline allows Sara to design your piece carefully in CAD, create photorealistic renderings, refine it with your input, and oversee every step of making it, from casting to setting and polishing. Rush orders may be possible — ask Sara during your consultation.

Absolutely! Sara regularly works with heirloom diamonds and gemstones. Bring your stone to the consultation and she'll design a setting that showcases it beautifully. This is a meaningful way to honor family history in a new piece.

We require a 50% deposit to begin production, with the remaining balance due before delivery. For larger projects, we're happy to discuss a payment schedule that works for you. Just bring it up during your consultation.

Your piece is priced by its own design, stones and metal — never by your number. Sharing a comfortable budget simply helps Sara show you what’s possible and where it’s worth spending, so you get the most for it. “Not sure yet” is a perfectly good answer.

Yes. Sara works with both natural and lab-grown diamonds and will walk you through the differences in look, grading and value so you can choose.

No. Pacific Jewel works with natural diamonds, lab-grown diamonds and fine colored gemstones.

Yes. Consultations can be virtual, and finished pieces are shipped fully insured.

Yes — see Heirloom redesign. Sara checks the stones and metal first and tells you what can be reused.

Yes — see Anniversary jewelry.

Yes. Sara can design around a stone you already have, after checking its condition.

Yes. The Design Studio lets you build a starting design in 3D and send it to Sara.

Yes. Consultations happen by video around your time zone, and Sara sends CAD renderings and revisions wherever you are.

Tell Sara the size you know — UK letter, EU or US — and she'll convert it. See the ring size guide.

Some countries charge import duty or tax on jewelry; it's collected on delivery. Sara can tell you what to expect for your piece.