Common Questions
Frequently Asked Questions
Find answers to questions about ordering, shipping, sizing, materials, custom jewelry, and our workshops. Can't find what you're looking for? Get in touch.
Ordering & Shipping
How long does shipping take?
Made to order pieces typically take 2–3 weeks for production followed by 3–5 business days for shipping. All shipments are fully insured, and you'll receive tracking information as soon as your order ships. For shipping rates and the free-shipping threshold, See Policies.
Do you ship internationally?
Yes! We ship insured worldwide. International orders typically arrive in 7–14 business days after production. Shipping costs and delivery times vary by location. Contact Sara directly for an international shipping quote.
What's your return policy?
We offer 30-day returns on unworn items in original condition. Custom fine jewelry is non-returnable since it's made specifically for you. If your ring needs a sizing adjustment, we're happy to help — just contact us.
Sizing
How do I find my ring size?
The most accurate way is to visit a local jeweler who can measure you professionally. You can also order a ring sizer online — it's affordable and arrives quickly. If you're between sizes, go up half a size. Sara is always happy to help you figure out your size during a consultation — just reach out.
Can I resize my ring after purchase?
Yes! Sterling silver and gold rings can be resized up or down 1–2 sizes. Just contact us and we'll take care of it for you. Resizing is a straightforward process that our jeweler can handle.
Materials & Care
What's the difference between the metal options?
Sterling Silver
92.5% pure silver. Affordable and beautiful. Develops a natural patina over time, which many love.
Gold Vermeil
A thick 18K gold layer over sterling silver. More durable than regular gold plating and a great middle ground.
14K Gold
58.3% pure gold. Won't tarnish. Perfect for jewelry you wear every day.
18K Gold
75% pure gold. The richest gold color and our luxury standard for fine jewelry.
How do I care for my jewelry?
Sterling Silver
Store in an anti-tarnish pouch. Polish gently with a soft cloth when needed.
Gold Vermeil
Avoid water, perfume, and chemicals. Remove before swimming or showering to protect the gold layer.
14K & 18K Gold
Safe for daily wear including water. Clean with mild soap and warm water.
What is gold vermeil vs gold plating?
Vermeil requires:
- Sterling silver base
- At least 2.5 microns of gold thickness
Regular plating can be as thin as 0.5 microns on any base metal.
Vermeil lasts significantly longer because of the thicker gold layer and sterling silver base. It's a true quality upgrade.
Custom Fine Jewelry
How much do custom rings cost?
Every piece is quoted individually after your consultation. The price depends on your design, your stone and your metal, and Sara gives you a clear quote before anything is made.
How long does the custom process take?
Typically 6–8 weeks from design approval to delivery. This timeline allows Sara to design your piece carefully in CAD, create photorealistic renderings, refine it with your input, and oversee the entire production, from the casting house to the master stone setter. Rush orders may be possible — ask Sara during your consultation.
Can I use my own stone?
Absolutely! Sara regularly works with heirloom diamonds and gemstones. Bring your stone to the consultation and she'll design a setting that showcases it beautifully. This is a meaningful way to honor family history in a new piece.
Do you offer payment plans?
We require a 50% deposit to begin production, with the remaining balance due before delivery. For larger projects, we're happy to discuss a payment schedule that works for you. Just bring it up during your consultation.
Diamonds, Stones & Custom Design
Do you work with lab-grown diamonds?
Yes. Sara works with both natural and lab-grown diamonds and will walk you through the differences in look, grading and value so you can choose.
Do you offer moissanite?
No. Pacific Jewel works with natural diamonds, lab-grown diamonds and fine colored gemstones.
Do you work with clients outside San Clemente?
Yes. Consultations can be virtual, and finished pieces are shipped fully insured.
Can you redesign jewelry I inherited?
Yes — see Heirloom redesign. Sara checks the stones and metal first and tells you what can be reused.
Do you make anniversary and eternity bands?
Yes — see Anniversary jewelry.
Can I bring my own stone?
Yes. Sara can design around a stone you already have, after checking its condition.
Can I design my ring online first?
Yes. The Design Studio lets you build a starting design in 3D and send it to Sara.
Workshops & Services
What happens at a jewelry workshop?
You'll learn basic metalworking and create your own piece under Sara's guidance. Workshops are perfect for date nights, bachelorette parties, and birthday celebrations. All materials and tools are provided — just bring yourself and your creativity.
What is permanent jewelry?
A bracelet, anklet, or necklace that's custom-fitted and welded closed with no clasp. It stays on 24/7. Available in sterling silver, gold-filled, and solid gold. It's a meaningful way to carry something close to you always.
Can I get my gold vermeil re-dipped?
Yes. Simply send your piece to us and we'll restore it to like-new condition. For the current price, See Repairs & Services.
Still Have Questions?
Let's Chat
Sara loves connecting with people who are excited about jewelry. Whether you have questions about a custom piece, want to book a workshop, or just want to say hello, reach out anytime.